FAQ

I’m looking for equipment for my production but I’m not sure where to start. What should I do first?

Contact the appropriate CSR for the gear you require. For more information on departmental contacts for your specific location please visit our Contact page and choose your region.

I’d like to rent equipment from Whites, what is the next step?

Call your local Whites CSR to place and complete your order. They will be able to answer all of your questions and ensure you get all of the necessary parts.

Can I pay for my rentals by credit card?

We do accept all major credit cards with the name of the client/company name on the card. You can pay for a portion or for the complete rental by credit card.

Do I need insurance for my rental? What type of insurance do I require?

Yes and No. In order to rent any WFW equipment we require one of the following:

  • A Pre-Authorization on a credit card for the total replacement value of all the equipment or you are renting. If you do not hold insurance they can give us a credit card number. We run it through to make sure there is a large enough balance to cover the replacement value. We hold this until the job is done an when its all checked in the hold is released or;
  • Production Insurance. We require an insurance form with William F. Whites listed as the Certificate Holder, Loss Payee and Additional Insured. If you do not currently hold insurance, please see our Insurance Specification Sheet

Please contact our staff if you have specific questions.

Now that I have placed my order, where should I go to pick it up?

Toronto
Enter from the Whites Truck entrance off of Evans.  Drive all the way to the end of the driveway and make a left, then look for the department you need and drive up to an open bay door.

Halifax
Please come to our front office and someone will direct you to one of the loading bays at the rear of our shop. 

Vancouver
Please come to our front office and someone will direct you to one of the loading bays.

Calgary
Whether the order was placed via email or by phone you can pick it up at H5, CFB Currie Barracks at 4530 Quesnay Wood Drive S.W., Calgary, Alberta.

Winnipeg
The order can be picked up at our office at Unit # 11, 2073 Logan Ave.  Please enter through the front entrance and we can direct you to the loading area.

What are your hours of operation?

Our office hours will differ from location to location. Please see below for our regional hours of Operation. Please note the different time zones.

Toronto
Mon-Fri - 7am to 6pm EST

Vancouver
Mon-Fri - 8am to 5pm WST

Calgary
Mon-Fri - 8am to 5pm WST

Halifax
Mon-Fri - 8am to 6pm AST

Regina
Mon-Fri - 8am to 5pm CST

Winnipeg
Mon-Fri - 8am to 5pm CST

When can I drop off the equipment? Can this be done on weekends?

Please arrange for equipment to be dropped off during working hours of the regional office to which you are located. Please see below for specifics about weekend or after-hours drop off options.

Toronto
Please arrive before 5PM on weekdays to do a drop off.

Vancouver
The equipment can be picked up or returned between regular business hours.  After hours and weekend pickups or deliveries will require special arrangements to be made.

Calgary
Please drop off equipment during regular business hours prior to 5 PM.  In the event that your equipment needs to be dropped off on a weekend, please arrange this in advance with the CSR with whom you placed your order.

Winnipeg
The equipment can be picked up or returned between 8am and 5pm Monday to Friday.  After hours and weekend pickups or deliveries will require special arrangements to be made.

Halifax
Please drop off equipment during regular business hours. In case of emergency, weekend and after hour drop offs are possible but extra charges will be applicable.

Who can I speak to about scheduling a tour?

If you are interested in scheduling a tour of our facilities, please contact your local Whites representative:

Toronto
Please contact Bruce Dale

Vancouver
Please contact Ed Brando

Calgary
Please contact Sean Toner

Winnipeg
Please contact Steve Morrisson

Halifax
Please contact Matt Lynds or Trevor Sutherland

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